Rebeca Hernandez

1. Community
2. Zendesk Suite Q&A

Hello!, We are starting to create internal articles for agents to use as guides. In some cases, we would like to have video guides as it is easier to explain certain processes. The problem I'm havi...

• Rebeca Hernandez
• Created February 10, 2023 14:44
• 2 followers
• 2 comments
• 0 votes

1. Community
2. Zendesk Suite Q&A

Hi! I need to create dynamic content for all the forms in the help center but it is too time-consuming. I was wondering if you have found ways to create all the dynamic content in an efficient and ...

• Rebeca Hernandez
• Created January 26, 2023 13:57
• 3 followers
• 2 comments
• 1 vote

1. Community
2. Zendesk Suite Q&A

Hello Community, I wanted to ask you how you handle your Help Center translations if you have them. Currently, we are using a tool to pull, translate and push content back to Zendesk, but lately, i...

• Rebeca Hernandez
• Created January 11, 2023 13:25
• 4 followers
• 1 comment
• 1 vote

1. Community
2. Zendesk Suite Q&A

Hello! I was wondering how you manage your end users' login to your help centers and having a central place where they can have an overview of the tickets they submit. I appreciate any input, thanks.

• Rebeca Hernandez
• Created January 03, 2023 14:45
• 4 followers
• 1 comment
• 1 vote

1. Community
2. Zendesk Suite Q&A

Hello, we would like to purchase a theme for our Zendesk guide, however, it looks like to use some of the formatting elements from the theme, we would need to allow unsafe HTML. Reading through the...

• Rebeca Hernandez
• Created December 19, 2022 08:55
• 2 followers
• 0 comments
• 0 votes

1. Community
2. Zendesk Suite Q&A

Hello!  I'm wondering how do you test a bot flow on messaging before setting it live and available for users? I've tried testing on the sandbox but I can't use Guide on the Sandbox so what I can te...

• Rebeca Hernandez
• Created December 01, 2022 13:55
• 2 followers
• 3 comments
• 0 votes

1. Community
2. Zendesk Suite Q&A

Hello community!   We are implementing a new feature that will be available in one country only. We want to create how to articles on the Guide for this but since it will only be for one country, I...

• Rebeca Hernandez
• Edited July 18, 2022 09:32
• 4 followers
• 9 comments
• 0 votes

1. Community
2. Zendesk Suite Q&A

Is there a way to show as results articles with slight differences in spelling? For example, we have an article on how to connect a device to a Wi-fi network, users are searching for wifi, so they ...

• Rebeca Hernandez
• Created July 06, 2022 11:39
• 2 followers
• 3 comments
• 0 votes

1. Community
2. Zendesk Suite Q&A

When searching for articles on our Help Center, we get a lot of articles unrelated to our searched words. Tried using labels and still got many other articles before the one we actually look for. F...

• Rebeca Hernandez
• Created May 30, 2022 09:43
• 3 followers
• 1 comment
• 0 votes