Rebeca Hernandez

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Recent activity by Rebeca Hernandez Recent activity Votes
  • Internal Help Center

    Hello!, We are starting to create internal articles for agents to use as guides. In some cases, we would like to have video guides as it is easier to explain certain processes. The problem I'm havi...

  • Create dynamic content in bulk


    Hi! I need to create dynamic content for all the forms in the help center but it is too time-consuming. I was wondering if you have found ways to create all the dynamic content in an efficient and ...

  • Handling translations


    Hello Community, I wanted to ask you how you handle your Help Center translations if you have them. Currently, we are using a tool to pull, translate and push content back to Zendesk, but lately, i...

  • End users log in


    Hello! I was wondering how you manage your end users' login to your help centers and having a central place where they can have an overview of the tickets they submit. I appreciate any input, thanks.

  • Allowing unsafe html

    Hello, we would like to purchase a theme for our Zendesk guide, however, it looks like to use some of the formatting elements from the theme, we would need to allow unsafe HTML. Reading through the...

  • Testing answer bot

    Hello!  I'm wondering how do you test a bot flow on messaging before setting it live and available for users? I've tried testing on the sandbox but I can't use Guide on the Sandbox so what I can te...

  • Show a section to a specific country only


    Hello community!   We are implementing a new feature that will be available in one country only. We want to create how to articles on the Guide for this but since it will only be for one country, I...

  • Show similar words on the search results on the Help Center

    Is there a way to show as results articles with slight differences in spelling? For example, we have an article on how to connect a device to a Wi-fi network, users are searching for wifi, so they ...

  • Showing relevant results after searched words


    When searching for articles on our Help Center, we get a lot of articles unrelated to our searched words. Tried using labels and still got many other articles before the one we actually look for. F...