Jacek Wizmur

Hi :) We face the same issue :( What are the safe intervals to run API requests to make sure they will return all the data? Making calls every 3 minutes results in data loss from time to time, which is bad... We deal with a lot of API and no other tool has similar issues, no idea why Zendesk has done it in such a bad way :(

Hi @elijah Yes, Getint is exactly that - a 3rd party platform that can be used for integrating and migrating data to Zendesk/with Zendesk. We support integrating Zendesk with all types of Jira, Azure DevOps, ServiceNow, Fresh, Asana, Monday, ClickUp, Salesforce, GitLab, and many more :). The tool is being used by big and small companies like Lufthansa, Capgemini, Mercedes, VW, Deloitte, Sodastream, and many more.

Both, Jira and Zendesk are powerful tools. 

But... since Jira is becoming very expensive and is giving up on Jira Server, which is still very very popular, more and more companies are looking for alternatives, such as Zendesk.

Here is the story of a project we did for a a very big IT company, migrating 7 (!) big Jira Server instances to Zendesk. 

After the migration, we kept them in sync (integrated) for the transition period.

Client: IT consulting company with €18 billion revenue
Location: Global, HQ in France

Scope
Migrate 7 Jira Server  instances of various sizes to Zendesk with the getint.io consulting services, and custom development. 6-month contract, and the license for the On-Premise getint.io platform. 

Getint.io provided license for getint.io platform with a custom license, and custom development services. 

The app: Zendesk Jira integration [2-way issue sync + migration]

The challenge
Due to the company’s strategy, the client’s team needed to migrate from Jira Server  to Zendesk, with all the typical Jira fields like title, assignees, and description, with comments, attachments, and plenty of custom fields specific to the way Jira was used by the Client. 

Solution
After several calls with the client teams, we specified the scope of the project, we’ve identified where the platform was missing some features and we started to execute custom development. We were working with the client on a daily basis, on a dedicated slack channel. When the platform was ready, we did test migration, and when we were sure everything was done as requested, the client’s team performed successful migrations. 

If that's the project you're looking to execute as well, I'll be happy to help.

Our platform supports various Zendesk integrations/migrations with Jira, ServiceNow, Azure DevOps, Asana, GitLab, GitHub and Monday.com.