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Andrew Nagel
Joined Jan 24, 2022
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Last activity Dec 28, 2023
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Latest activity by Andrew Nagel
Andrew Nagel commented,
Hi there!
I'd like to set up a KB article so that if the logged in user is, say, part of the support team, then they can see more information than a customer user. For example:
Support team user sees this:
KBXXXX - Application stops with error 15.
Explanation: The service has experienced an error. Contact customer support.
Resolution: Gather logs and restart the service.
Customer user sees this:
KBXXXX - Application stops with error 15
Explanation: The service has experienced an error. Contact customer support.
Does this make sense? Is this possible?
Thanks!
View comment · Posted Jan 24, 2022 · Andrew Nagel
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