Krizzia Kaey

1. Explore
2. ...
3. Viewing and using dashboards
4. Understanding dashboards

I just created a new report but I cannot see it in my dashboard. How can I fix this?

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• Krizzia Kaey
• Created July 07, 2022 13:49
• 0 votes

1. Explore
2. ...
3. Building reports
4. Reporting with custom fields

Hi. How can I add the request category to my reports? I have customized my request category and I wanted to check tickets by request type on my report, how can I do that?

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• Krizzia Kaey
• Created July 07, 2022 13:18
• 0 votes

1. Agent guide
2. Ticket basics
3. Adding comments to tickets

How about a URL? Do you have any options to put URL type custom field that can be viewed in the view page? Currently, we are putting URL in internal comments 

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• Krizzia Kaey
• Created February 15, 2022 04:03
• 0 votes

1. Agent guide
2. Ticket basics
3. Adding comments to tickets

Hi, how to add internal notes as a column?

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• Krizzia Kaey
• Created January 25, 2022 20:54
• 0 votes