Ben Reppe

Configuration of these fields would be great. Another option that we've tried is using a Slack workflow to collect the needed data, then have that data feed into the current ticket form as a step in that workflow, we've been told this is not possible. For our purposes the out of the box integration is too ambiguous and requires more manual intervention by our teams. 

We are looking to hide specific custom fields from agents, in our case exceptions to an SLA or Satisfaction score. Currently the fields we use to mark these exceptions are enabled for our team however we would like to limit these fields to users in the Admin role. Any thoughts about a workaround for this or something that can be looked at as an enhancement request?