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Gas Gas

Joined Jan 26, 2022

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Last activity Jan 15, 2025

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ACTIVITY OVERVIEW

Latest activity by Gas Gas

Gas Gas created a post,

Post Q&A - Objects, workspaces, and rules

Hello!

I'm trying to fill a custom field with the same text of a Private Comment that contains a specific word.

I've tried setting up a trigger and using a dynamic field like {{ticket.latest_comment_html}} to fill the custom field, but that didn't work.

Any solution or workaround?

Posted Jan 15, 2025 · Gas Gas

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Gas Gas commented,

CommentEnd users and organizations

If i soft delete an end-user (customer, not staff), will they still be able to email me?

My use case is the following:
Some customers don't want to be contacted with promotions or general updates (we shouldn't send outbound emails) but still want to be able to contact us when they need help (we should be able to receive their messages).

We thought about deleting that end-user so they don't appear in the list of users (CSV) when we download it in order to run campaigns. Let me know if there's a better way fo doing this.

View comment · Posted Oct 11, 2023 · Gas Gas

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Gas Gas commented,

CommentTeam members and groups

Hello, is it possible to give access to the function "bulk import users" to people with custom roles (not Admins only)?
If not, what's a good workaround this?

View comment · Posted Aug 23, 2023 · Gas Gas

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Gas Gas commented,

Community comment Q&A - Apps and integrations

Hi there. Similar problem but related to a view that shows our Social Messaging tickets.

I get the pop-up "Cannot save view - This item is required by an installed app on your account, so it cannot be modified."

I tried the suggested solution (clone and then deactivate) but i cannot deactivate this view, as i get the same pop-up again.

I am admin. 

Any pointers?

View comment · Edited Aug 18, 2023 · Gas Gas

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Gas Gas commented,

CommentHow to manage phone numbers in Talk

Please include the feature also for EU Area phone numbers! 

Our case: We have numbers from the UK, ES, and IT and we would like to implement the Business Name when calling our customers so that to prevent non-answered calls. 

Unrecognize numbers are not trusted by the people we call and the CNAM function would be great!

View comment · Posted Jan 26, 2022 · Gas Gas

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