Erikka

I think this should have been a native feature. If you look at Amazon and other large chat experiences, chats are always set to timeout within a few mins. We shouldn't have to wait hours to close a chat, it should be customizable to a few mins, as set by the business. Please roadmap this. It creates both a bad customer experience, and a bad rep experience, with the never-ending open conversations.

It is shocking this feature is not yet available. To have to manually re-add any article changes creates considerable overhead when it comes to translations. Surprisingly, this wasn't yet rolled out. Is there a timeline for this feature to be implemented? It seems that many users would like to have this feature. It said “end of Q2 2023 this issue should be resolved apparently.” in another post, but that did not happen as it is near the end of Q1 2024 and still this isn't available. Maybe Katarzyna Karpinska can answer this if she is the Product Manager?