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Brian Hemesath
Joined Jul 11, 2022
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Last activity Jul 12, 2022
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Latest activity by Brian Hemesath
Brian Hemesath commented,
Agree!
View comment · Posted Jul 12, 2022 · Brian Hemesath
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Brian Hemesath commented,
@Peter sure, but how about Zendesk *not* link if the number is less than, say, 10? A bit of logic to assume I'm not linking to one of my first original tickets.
View comment · Posted Jul 12, 2022 · Brian Hemesath
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Brian Hemesath commented,
Suggestions:
- AI to solve for the "should not be re-opened" situation
- Create a new status option to turn on: The "Probably still solved" status
View comment · Posted Jul 11, 2022 · Brian Hemesath
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Brian Hemesath created a post,
Zendesk automatically turns a "number sign + character" into a link. For example:
"Dear customer, please see item #3 below."
The "#3" becomes a hyperlink. Believe it or not, this confuses my customers as they think I'm linking to something.
Request: stop doing that.
Posted Jul 11, 2022 · Brian Hemesath
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