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Brian Hemesath's Avatar

Brian Hemesath

Joined Jul 11, 2022

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Last activity Jul 12, 2022

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Latest activity by Brian Hemesath

Brian Hemesath commented,

Community comment Feedback - Ticketing system (Support)

Agree!

View comment · Posted Jul 12, 2022 · Brian Hemesath

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Brian Hemesath commented,

Community comment Feedback - Ticketing system (Support)

@Peter sure, but how about Zendesk *not* link if the number is less than, say, 10? A bit of logic to assume I'm not linking to one of my first original tickets.

View comment · Posted Jul 12, 2022 · Brian Hemesath

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Brian Hemesath commented,

Community comment Feedback - Ticketing system (Support)

Suggestions:

 - AI to solve for the "should not be re-opened" situation

 - Create a new status option to turn on: The "Probably still solved" status

View comment · Posted Jul 11, 2022 · Brian Hemesath

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Brian Hemesath created a post,

Post Feedback - Ticketing system (Support)

Zendesk automatically turns a "number sign + character" into a link. For example:

"Dear customer, please see item #3 below."

The "#3" becomes a hyperlink. Believe it or not, this confuses my customers as they think I'm linking to something.

Request: stop doing that.

 

Posted Jul 11, 2022 · Brian Hemesath

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