Brian Hemesath

1. Community
2. Feedback - Ticketing System (Support)
3. Links created when text has number sign

Agree!

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• Brian Hemesath
• Created July 12, 2022 14:25
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Links created when text has number sign

@Peter sure, but how about Zendesk *not* link if the number is less than, say, 10? A bit of logic to assume I'm not linking to one of my first original tickets.

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• Brian Hemesath
• Created July 12, 2022 13:57
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

Suggestions:  - AI to solve for the "should not be re-opened" situation  - Create a new status option to turn on: The "Probably still solved" status

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• Brian Hemesath
• Created July 11, 2022 21:41
• 0 votes