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Hari V

Joined Mar 13, 2023

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Last activity Oct 08, 2023

Zendesk Luminary

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ACTIVITY OVERVIEW

Latest activity by Hari V

Hari V commented,

Community comment Q&A - Users, groups, and organizations
Community
  • Set up a trigger in Zendesk to search for specific keywords in tickets.
    a. When these keywords are found, automatically add an internal note to guide the agent.
  • Create a special ticket group for VIP customers.
  • Set up triggers for notifications to other platforms about VIP tickets.
  • If there's a team for VIP issues, use triggers to:
    a. Automatically assign these tickets to the right team.
    b. Move the ticket to the VIP group.
  • Building a zendesk app that shows an in-portal pop-up notification would be another alternative, and I think this is what you are looking for. 

View comment · Posted Oct 08, 2023 · Hari V

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