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Evan McGivern

Joined Jan 30, 2023

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Last activity Sep 15, 2023

Head of Knowledge management at Productboad and Ex Zendeskian.

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ACTIVITY OVERVIEW

Latest activity by Evan McGivern

Evan McGivern commented,

CommentZendesk messaging

Hi Zendesk team, Arianne Batiles

Maybe you will be able to help as I have similar question to Jee? 

Similarly to AnswerBot is it possible via messaging and flowbuilder to analyse the interactions our customers had with the flowbuilder bot that we deflected and it didn't turn into a ticket directly? 

View comment · Posted Aug 30, 2023 · Evan McGivern

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Evan McGivern commented,

CommentHow to fix issues in Zendesk messaging

Similarly to AnswerBot is it possible via messaging and flowbuilder to analyse the interactions our customers had with the flowbuilder bot that we deflected and it didn't turn into a ticket directly? 

View comment · Posted Aug 30, 2023 · Evan McGivern

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Evan McGivern commented,

CommentUsing legacy AI agent functionality

Similarly to AnswerBot is it possible via messaging and flowbuilder to analyse the interactions our customers had with the flowbuilder bot that we deflected and it didn't turn into a ticket directly? 

View comment · Posted Aug 30, 2023 · Evan McGivern

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Evan McGivern commented,

CommentSetting up and managing community

I have Gather/The community enabled on my account, but I do not have the option for enabling badges this setting does not appear. I am on Gather Legacy which is the same as Professional should I not have this option?

View comment · Posted Feb 15, 2023 · Evan McGivern

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