Sean Schulze
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Last activity
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Activity overview
Latest activity by Sean Schulze-
Sean Schulze commented,
Thanks @.... i hope this gets included soon. Seems like a simple change, just add updating due date as action on trigger, allow for delay in days/hours/min or choose an absolute time/day.
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Sean Schulze commented,
To be clear, i am not creating a custom field for a ticket, im using the field Due Date that exists when a ticket is a Task.
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Sean Schulze commented,
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Sean Schulze commented,
it is not a field, i am changing all these tickets to a Tasks, thus using the pre-built ZenDesk Due Date field.
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Sean Schulze commented,
Hi, thanks for the reply. I don't really know what "First Solved Date" is, but that is OK if it sets the task due date. My issue, that is not even an option under my available actions to trigger.
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Sean Schulze created a post,
Set Due Date Automatically when Ticket is Submitted
I need to automatically set the Due Date based on when a ZenDesk task is created or when the status is moved from New to Open. I can't seem to create an automation or trigger to manipulate the due...
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Sean Schulze commented,
Also, I do not want to email my end user a ZenDesk email about their own reply. ie, if a user gets a response from ZenDesk (your ticket is updated for example), and they reply from their email, I d...