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Jorge Helgueros

Joined Jul 04, 2023

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Last activity Jul 04, 2023

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Jorge Helgueros commented,

CommentTicket basics

Hey Lisa Kelly, Jennifer Rowe, since this is my first time of a Zendesk update, I have a couple of questions:

  • Will our macros/flows/tags be affected somehow after updating?
  • Will all ticket history migrate with the change?

I suppose that there will not be any impact, I just want to be 100% confident before making the update. 

Thanks

Jorge

View comment · Posted Jul 04, 2023 · Jorge Helgueros

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