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Joy Newsome

Joined Oct 12, 2022

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Last activity Apr 06, 2023

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ACTIVITY OVERVIEW

Latest activity by Joy Newsome

Joy Newsome commented,

Community comment Feedback - Reporting and analytics (Explore)

Another vote for the ability to combine datasets. I need to be able to show performance of agents updating knowledge base articles that don't have anything to do with tickets.

View comment · Posted Apr 06, 2023 · Joy Newsome

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Joy Newsome commented,

Community comment Feedback - Ticketing system (Support)

Adding support for this. Use case: we have dirty data - organizational changes that dictate some updates to custom fields and having that data deleted or altered is skewing reports (see previous commenters on why it's not an option to simply replace the field); quality reviews are pointless if all of the data aren't correct and there is no way to correct it; your GDPR (this should be reason enough given the weight of the fines involved) redaction method is cumbersome and requires specific roles along with time consuming effort since it can't be done in bulk; all of the other reasons already listed by 13 years worth of users on this topic.

View comment · Posted Nov 09, 2022 · Joy Newsome

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