Joy Newsome

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

Adding support for this. Use case: we have dirty data - organizational changes that dictate some updates to custom fields and having that data deleted or altered is skewing reports (see previous co...

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• Joy Newsome
• Created November 09, 2022 19:07
• 8 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Create Query from two different datasets

Another vote for the ability to combine datasets. I need to be able to show performance of agents updating knowledge base articles that don't have anything to do with tickets.

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• Joy Newsome
• Created April 06, 2023 16:57
• 0 votes