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Flash Coffee Marketing Team

Joined Feb 18, 2022

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Last activity Feb 18, 2022

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Flash Coffee Marketing Team commented,

CommentWeb Widget documentation

Hello Prakruti Hindia,

I want to ask a question. Is it possible to put tags on the payload when we generate the JWT token and be visible on Agent Workspace?
If it's not possible. Do you have any workaround how to send tags on Agent Workspace via Zendesk Messaging (Flow Builder)? so we don't need to input the value that we need manually from the ticket fields

Thank you

View comment · Posted Feb 18, 2022 · Flash Coffee Marketing Team

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