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Nataliia Dovgal

Joined Sep 23, 2022

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Last activity Jul 05, 2023

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ACTIVITY OVERVIEW

Latest activity by Nataliia Dovgal

Nataliia Dovgal commented,

CommentBuilding reports

Hey!

We have been comparing AVG and MED metrics over time, and usually, the difference is small - a few hours. 

However, for the month of December and June, the AVG number is x2, which is rather strange. I wonder the best way to figure out why it is so? I would appreciate your ideas and response!

 

View comment · Posted Jul 05, 2023 · Nataliia Dovgal

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Nataliia Dovgal commented,

Community comment Feedback - Reporting and analytics (Explore)

Jumping into this thread! This feature is very needed

View comment · Posted Nov 08, 2022 · Nataliia Dovgal

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Nataliia Dovgal commented,

CommentTicket basics

Hey Gabriel.

Thank you for the suggestion!

However, this isn't working, cause besides Help Center API tickets, we have 2 other different API tickets( This trigger will tag them all and we need Help Center tickets only

View comment · Edited Sep 26, 2022 · Nataliia Dovgal

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Nataliia Dovgal commented,

CommentTicket basics

Hi!

We have a few different Web forms connected to Zendesk.

Is there a way to separate and tag Tickets coming via Help Center?

View comment · Posted Sep 23, 2022 · Nataliia Dovgal

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