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Nataliia Dovgal
Joined Sep 23, 2022
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Last activity Jul 05, 2023
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Latest activity by Nataliia Dovgal
Nataliia Dovgal commented,
Hey!
We have been comparing AVG and MED metrics over time, and usually, the difference is small - a few hours.
However, for the month of December and June, the AVG number is x2, which is rather strange. I wonder the best way to figure out why it is so? I would appreciate your ideas and response!
View comment · Posted Jul 05, 2023 · Nataliia Dovgal
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Nataliia Dovgal commented,
Jumping into this thread! This feature is very needed
View comment · Posted Nov 08, 2022 · Nataliia Dovgal
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Nataliia Dovgal commented,
Hey Gabriel.
Thank you for the suggestion!
However, this isn't working, cause besides Help Center API tickets, we have 2 other different API tickets( This trigger will tag them all and we need Help Center tickets only
View comment · Edited Sep 26, 2022 · Nataliia Dovgal
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Nataliia Dovgal commented,
Hi!
We have a few different Web forms connected to Zendesk.
Is there a way to separate and tag Tickets coming via Help Center?
View comment · Posted Sep 23, 2022 · Nataliia Dovgal
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