Nataliia Dovgal

1. Explore
2. ...
3. Building reports
4. Using average or median aggregators

Hey! We have been comparing AVG and MED metrics over time, and usually, the difference is small - a few hours.  However, for the month of December and June, the AVG number is x2, which is rather st...

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• Nataliia Dovgal
• Created July 05, 2023 14:26
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Creating dashboards with current user variable - URGENT REQUEST

Jumping into this thread! This feature is very needed

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• Nataliia Dovgal
• Created November 08, 2022 10:06
• 0 votes

1. Agent guide
2. Ticket basics
3. Working with ticket tags

Hey Gabriel. Thank you for the suggestion! However, this isn't working, cause besides Help Center API tickets, we have 2 other different API tickets( This trigger will tag them all and we need Help...

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• Nataliia Dovgal
• Edited September 26, 2022 07:50
• 0 votes

1. Agent guide
2. Ticket basics
3. Working with ticket tags

Hi! We have a few different Web forms connected to Zendesk. Is there a way to separate and tag Tickets coming via Help Center?

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• Nataliia Dovgal
• Created September 23, 2022 13:50
• 0 votes