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Russell Braden

Joined May 25, 2022

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Last activity May 25, 2022

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Latest activity by Russell Braden

Russell Braden commented,

CommentEnd users and organizations

Hi, we have agents who provide support to end users in a B2B context. As a result, we've created Organizations and provide our clients' end users access to a Help Center that is dedicated to their Organization. With that configuration in place, when end users create tickets, the tickets show up within the Organization page in Support, which assists our internal team with tracking tickets submitted by our various clients. 

What I can't figure out is how an Agent on our internal team can create a ticket and associate it with a specific organization, so the ticket shows up as if an end user from that Organization had submitted it. Would someone be able to help me figure out how to do that? 

View comment · Posted May 25, 2022 · Russell Braden

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