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Ovidiu Varo

Joined Feb 14, 2022

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Last activity Mar 11, 2022

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Latest activity by Ovidiu Varo

Ovidiu Varo commented,

CommentWeb Widget documentation

Hi,

We seen another issue happening on some Samsung devices.

We integrated Zendesk SDK (the new one) and using multiple features from the SDK: initialize, loginUser, logoutUser, unreadMessageCount and the ZendeskEventListener for unreadMessageCountChanged.

So, basically we saw a white screen when opening the chat on some Android (Samsung) devices. Clearing the cache fixes this issue, but when logging out and logging in again the issue persists.

 

How can we solve this?

 

Regards,

Ovidiu

View comment · Posted Mar 11, 2022 · Ovidiu Varo

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Ovidiu Varo commented,

Community comment Developer - Zendesk SDKs

Hey Christopher,

Thanks for your response.

 

We are using Android SDK and also iOS SDK. 

Version 2.1.0 (I think it's the latest one).

We followed this steps:

Android SDK: https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/android/getting_started/

iOS SDK: https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/ios/getting_started/

 

Yes, it is. When we test our JWT into the https://jwt.io/ it returns the correct data.

 

Android login/logout/open chat implementation

 

iOS login/logout/open chat implementation

 

Note: we are developing our application in Flutter so the SDKs are integrated in the native code.

The flow is represented like this: Flutter Dart code -> Native code (Android/iOS) -> Zendesk SDK (Android/iOS)

View comment · Posted Feb 18, 2022 · Ovidiu Varo

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Ovidiu Varo commented,

CommentWeb Widget documentation

Hello guys,

We are having a similar issue regarding authentication. We are using loginUser(jwt) and the only data saved and retrieved on successCallback is the external_id.

Note that the jwt contains also a name and an email.

View comment · Posted Feb 14, 2022 · Ovidiu Varo

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Ovidiu Varo created a post,

Post Developer - Zendesk SDKs

We are using loginUser(jwt) to authenticate a user, but the only data saved (and retrieved) is the external_id.

The jwt contains also a name and an email.

 

This happens on both platforms (Android and iOS).

 

Posted Feb 14, 2022 · Ovidiu Varo

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