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Luciano
Joined Sep 22, 2022
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Last activity Sep 22, 2022
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Latest activity by Luciano
Luciano commented,
CommentMeasuring success
Hello ZendeskTeam,
Is there any way to set ticket time frames?
By this I mean that On-Hold and Pending tickets reappear as Open ticket to the assigned agent after a set time frame?
It happens that when there are many OnHold or Pending tickets, some go down.
View comment · Posted Sep 22, 2022 · Luciano
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