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Luciano

Joined Sep 22, 2022

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Last activity Sep 22, 2022

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Luciano commented,

CommentMeasuring success

Hello ZendeskTeam, 
Is there any way to set ticket time frames? 

By this I mean that On-Hold and Pending tickets reappear as Open ticket to the assigned agent after a set time frame? 

It happens that when there are many OnHold or Pending tickets, some go down. 

View comment · Posted Sep 22, 2022 · Luciano

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