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Eric Weiland

Joined Apr 25, 2022

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Last activity Dec 07, 2022

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Latest activity by Eric Weiland

Eric Weiland commented,

Community comment Feedback - Ticketing system (Support)

I have to further express disattisfaction on this point with the lack of this ability. This has become painfully clear at end of year and reviewing metrics of tickets that after a year of development and improving how information is captured, half of our tickets have missing information that create a large category of Null responses in metrics which skews our data.

It is imperative that this feature be allowed so that we can modify old tickets to include updated information and simply creating a follow-up does not work as that will skew other metric data.

 

Gaurav Parbat

View comment · Edited Dec 07, 2022 · Eric Weiland

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Eric Weiland commented,

Community comment Feedback - Ticketing system (Support)

I would also like to request an update on this feature. This is highly important for our reporting as we slowly developed the data in our tickets and now have old tickets that are incomplete.

View comment · Posted Oct 11, 2022 · Eric Weiland

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Eric Weiland commented,

CommentManaging your email

Hi,

My IT depertmant created a dedicated sub domain name zendesk.ourcompanyname.com , and we want to use that subdomain for sending emails from the Zendesk application.

We appear to be having some difficulty however when in verifying the SPF though the DNS records are verified.

View comment · Posted Apr 25, 2022 · Eric Weiland

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