Jee
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Total activity18
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Last activity
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Activity overview
Latest activity by Jee-
Jee commented,
Hi, I'd like to query on the call transfer to a group behaviour.Say there're 2 groups, group A & B. Group A receives a call that's meant for group B. Agents in group A transferred to group B which ...
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Jee commented,
Hi there, my business is currently running on Messaging from our website and mobile SDK chats via our in-house mobile app, I have a couple of questions pertaining the below:1. Do I need to create t...
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Jee commented,
Hi, I'd like to seek clarification on some metrics/fields below:1. What's the difference between accepted call legs and completed inbound calls? How do you define as completed? What metric should I...
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Jee commented,
Hi Miranda & the team at Zendesk, any update on this enhancement for messaging notifications. Its been 7 months since you have last updated on to the other users who are eager for this enhancement....
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Jee commented,
Hi there, can I have a clarification of the following:1. Detailed explanation & definition for High jitter, High latency, High packet loss, High post-dial delay, and Silence.2. What are the causes ...