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shweta Ankalaki
Joined Sep 02, 2022
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Last activity Feb 06, 2024
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Latest activity by shweta Ankalaki
shweta Ankalaki commented,
Hey Gabriel Manlapig,
Thanks for your response.
Could you please suggest to us the Formula of the custom metrics that gives the different parent and child time logs in different columns?
It would be more helpful for us.
View comment · Posted Feb 06, 2024 · shweta Ankalaki
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shweta Ankalaki created a post,
Hi Team,
To monitor the duration of time spent by agents on each ticket, we depend on a "time tracking app". However, we've noticed that when agents create a child ticket from a parent ticket using side conversation, the time log from the parent ticket is also duplicated onto the child ticket. This duplication is causing inaccuracies in the time log of the child tickets in explore reports.
This first entry has came from the parent ticket which has logged when the child ticket gets created.
Are you able to offer any guidance on how to prevent this behavior from happening again?
Posted Apr 10, 2023 · shweta Ankalaki
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shweta Ankalaki created a post,
Is there any way to get both parent and child tickets data, along with their total timelog in one report? Here is a sample report format that explains what I'm trying to achieve:
Posted Mar 07, 2023 · shweta Ankalaki
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shweta Ankalaki commented,
Hi Christine,
We have not crossed above mentioned Gmail resources limits. but still we are getting the same issue.
View comment · Posted Oct 06, 2022 · shweta Ankalaki
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shweta Ankalaki commented,
Hi There!
We are unable to connect our gmail account to zendesk, we are getting the below error message from zendesk once we connected the Email ID. Can you please help us resolving this error.
View comment · Posted Sep 02, 2022 · shweta Ankalaki
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