Yanko Chakarov
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Total activity87
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Last activity
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Activity overview
Latest activity by Yanko Chakarov-
Yanko Chakarov commented,
Hi Dave, We would like to have to opportunity to use the "Satisfaction comment" text as a condition in triggers. Use case: Due to regulatory rules, we have to close the accounts of end-users as soo...
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Yanko Chakarov commented,
Hi, We would like to have to opportunity to use the "Satisfaction comment" text as a condition in triggers. Use case: Due to regulatory rules, we have to close the accounts of end-users as soon as ...
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Yanko Chakarov commented,
+1
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Yanko Chakarov commented,
This is needed for us as well!
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Yanko Chakarov commented,
Hi Sean, We would also find this feature very useful. Please, consider implementing it sooner. Thanks, Yanko
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Yanko Chakarov commented,
I agree with the feedbacks above. It makes a lot more sense for an agent to receive a call again even though he/she declined/missed it earlier, than to leave the caller in the queue and eventually ...
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Yanko Chakarov commented,
Hi, I recently tried to implement a hyperlink with the HTML option inside of a trigger's text body, but it appears that it is still not working. Can you, please, consider adding this option or guid...
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Yanko Chakarov created a post,
More Flexible Date/Time Filters on Reports
Hi, We would like to have the option to schedule and send reports with more specific time filters. Example of what we need: we have to send a scheduled monthly report, but not with data from the fi...
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Yanko Chakarov commented,
The ability to convert ticket fields into a comment is something that we would like to have as well. Thanks.
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Yanko Chakarov commented,
Hi, I agree that it is something that Zendesk should be able to offer without having to use third-party apps or workarounds. Please, consider adding such feature. Thank you.