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Lars Schweikardt's Avatar

Lars Schweikardt

Joined May 25, 2023

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Last activity Oct 02, 2023

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ACTIVITY OVERVIEW

Latest activity by Lars Schweikardt

Lars Schweikardt commented,

CommentBusiness rules

Hi there,

I am curious about how to prevent a trigger gets executed when an automation updates a ticket. In the events of a ticket an automation updates the ticket with the "system" user, but it is not possible to no trigger based on a condition such as current user is not "system". Is there a way to exclude automation updates from a trigger?

View comment · Posted Oct 02, 2023 · Lars Schweikardt

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Lars Schweikardt commented,

CommentUsing help center search

@... I have a crawler which is connected to the page of our company. The sitemap.xml file contains also URLs which directs you to an image. Those images then occur in the Guide Search but they are irrelevant and therefore I do not want to include those in the search results. We could not index those, but we do that to occur in Google Search result. This is why Iam asking if it is possible to filter the results of the crawler somehow.

View comment · Posted Aug 02, 2023 · Lars Schweikardt

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Lars Schweikardt commented,

CommentUsing help center search

We have setup a crawler but the sitemap also contains URLs which lead to images is there a way to exclude certain pages/types from the results?

View comment · Posted Jul 31, 2023 · Lars Schweikardt

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Lars Schweikardt commented,

CommentUsing help center search

Iam having problems getting the indexed results of my crawler. It is setup (partially finished) and I have arround 400 Records for this crawler in the search sources and I also activated it.

What else do I need to to? I changed the code within the search results template to use {{results}} instead of {{article_results}} but still no success. This page https://support.zendesk.com/hc/en-us/articles/4408832681626-Help-center-templating-cookbook#topic_tn4_sgw_frb does not help either since the code does not work it states that "'source_filters' does not exist"  as well as "type_filters" what do I need to besides setting up the crawler, activate the sources and changing the code inside the template to get my external content shown in the search results?

When I query this endpoint https://knime.zendesk.com/api/v2/guide/search?filter[locales]=en-gb I do get the articles which have been crawled so they are there definelty

Any help would be highly appreciated

View comment · Posted Jul 28, 2023 · Lars Schweikardt

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Lars Schweikardt commented,

CommentUsing themes and customizing your Help Center

I have a question is it possible to create a custom page lets call it "categories" and in this I display all categories like in the basic template? We do not want to display the categories > sections > articles on the starting page but as mentioned in a sub page. Can you confirm that this is (not) possible? As far from what I have read is that I cant access any object within a custom page, but this seems quite a limitation I think

View comment · Posted May 25, 2023 · Lars Schweikardt

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