Florian Grossmayer

Hi, this does not help me at all unfortunately. I do not want to hide an agent's name but an enduser.
Using the aliases does not do the job. I already a customer base and will not add aliases for all my users manually. I will also not ask all my enduser's to set that up manually.

Disabling profiles are also not related to my request as I do want to allow my endusers to post into the community section.

What I need is a out-of-the-box solution to hide my enduser's name in a community post. They should have all functionalities - the only difference is that their names are not publicly visible to the rest.

It seems that this is only possible by editing the source code of my helpcenter's live theme. This would have been ok for me if this would at least be free of charge. To my surprise I need another developer package, which I have to purchase for another 149$.

Data protection has become more and more important, especially in the recent years. I would have expected this feature to be part of the standard package as realizing it is first of all very easy and quick, also I see a big benefit in particular in big companies.

Hiding my end-users credentials such as the username should be a basic feature. Currently, if I want to enable commenting on posts, the username of the end-user is publicly visible.

The Zendesk admin should be able to easily hide the username in Zendesk Guide without necessarily paying extra to edit the source code of a page template.

I understand that this seems to be an "easy" workaround, but I understand this as a basic feature due to GDPR regulations.

I am using Zendesk Guide to store my knowledge base. I need by configurated bot to access the documentation and suggest articles to my end users, but I do not want my knowledge base to be public to avoid that my competitors can access it.

Is there no out-of-the-box solution there? I want to suggest important documentations to my end users, but do not want my competitors to see them. How to achieve that?

I am looking for an easy way to copy information from custom fields into the public reply automatically.

My current problem is that I am using Zendesk to manage tickets reported by end users, but my internal developer team uses Jira. I did find the plugin but there are some pain points open:

1. I have enabled a chatbot that asks for custom fields to describe a malfunction within my software (how to reproduce a bug - what is expected - what happens instead). I need these fields to be automatically copied into the ticket as a reply. Therefore if I create a Jira ticket out of it, all the information is already pasted.
2. I did find the 'Field Mapping' feature in the Jira-Zendesk integration, but I cannot include all 3 custom fields into a single jira field.
3. Last but not least, I could avoid all that if I would have the possibility to include custom fields in the public reply. I have already set up a macro that inserts a template, but I want my end user to trigger that macro automatically.

Hi @... I am also looking forward for this feature. What is the current status?

Looking forward to your reply. Thanks!