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April Waugh's Avatar

April Waugh

Joined May 10, 2023

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Last activity May 29, 2024

Customer Program Manager, Yellowbrick Data

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ACTIVITY OVERVIEW

Latest activity by April Waugh

April Waugh commented,

CommentTicket automation and collaboration

Hi Arianne,

Thanks for the reply, but it makes it more complicated for folks implementing capacity rules since we have to create a separate rule just to exclude the light agents. 

Please raise the priority of correcting this.

View comment · Posted Jan 29, 2024 · April Waugh

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April Waugh commented,

CommentTicket automation and collaboration

Why are light agents automatically included in the capacity rules?  They can't be assigned tickets, so they shouldn't be added to the capacity rules. 

View comment · Posted Jan 25, 2024 · April Waugh

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April Waugh commented,

Community comment Developer - Zendesk APIs

We're also interested in doing something like this. Would be great to see what others have done. 

View comment · Posted Dec 06, 2023 · April Waugh

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April Waugh commented,

CommentSetting Guide roles and permissions

Will Zendesk be adding the ability to sort User Segments based on Name or User Type?   There doesn't seem to be a sort order at this time. 

View comment · Posted Oct 23, 2023 · April Waugh

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