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April Waugh
Joined May 10, 2023
·
Last activity May 29, 2024
Customer Program Manager, Yellowbrick Data
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Latest activity by April Waugh
April Waugh commented,
Hi Arianne,
Thanks for the reply, but it makes it more complicated for folks implementing capacity rules since we have to create a separate rule just to exclude the light agents.
Please raise the priority of correcting this.
View comment · Posted Jan 29, 2024 · April Waugh
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April Waugh commented,
Why are light agents automatically included in the capacity rules? They can't be assigned tickets, so they shouldn't be added to the capacity rules.
View comment · Posted Jan 25, 2024 · April Waugh
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April Waugh commented,
We're also interested in doing something like this. Would be great to see what others have done.
View comment · Posted Dec 06, 2023 · April Waugh
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April Waugh commented,
Will Zendesk be adding the ability to sort User Segments based on Name or User Type? There doesn't seem to be a sort order at this time.
View comment · Posted Oct 23, 2023 · April Waugh
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