Jacquelyn Redington
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Total activity24
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Last activity
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Activity overview
Latest activity by Jacquelyn Redington-
Jacquelyn Redington commented,
I have the same question as Jean-Philippe. We use our platform for an internal employee HR support service and we use SSO through Okta. The user will already be signed in, but messaging does not re...
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Jacquelyn Redington commented,
No user authentication: It is not currently possible for a business to verify the identity of a user. We expect to remove this limitation by the end of 2021. When will authentication be fixed? T...
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Jacquelyn Redington commented,
We currently use zendesk internally for HR questions and concerns. We use voice, messaging, guide, and support. We currently use OKTA as our SSO and how our employees get into zendesk. One thing I ...
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Jacquelyn Redington commented,
We are using zendesk as an internal HR ticketing system and having the guide for resources, policies, and job aids. Some of the job aids and documents are for our managers only to view. The manager...
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Jacquelyn Redington commented,
Will there be enhancements to change the color of a ticket status? We currently have 2 custom statuses "with light agent" and "response received". I created a rule to have ticket status changed a...
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Jacquelyn Redington commented,
Is there a way to set up a ticket status automation for when an internal message is left by a follower on a ticket "light agent" the status goes from our in house status "with light agent" to "open...
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Jacquelyn Redington commented,
IS there a way to ask additional questions that can be multiple choice? We want to capture the source they went to before we went live with our support portal?.
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Jacquelyn Redington commented,
Thank you so much I will try this!
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Jacquelyn Redington created a post,
Ticket Forms to represent calls and messages
AnsweredWe are looking to create a form type that would automatically assign calls to a form named "external call" and for messages "instant message". I would like to create these instead of both calls and...
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Jacquelyn Redington commented,
We have a lot of light agents that we use to help us solve a ticket. We are using our system for employee related questions and issues. We put the light agents on as a follower and I was wondering...