Jacquelyn Redington
-
Total activity14
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes2
-
Subscriptions6
Activity overview
Latest activity by Jacquelyn Redington-
Jacquelyn Redington commented,
Will there be enhancements to change the color of a ticket status? We currently have 2 custom statuses "with light agent" and "response received". I created a rule to have ticket status changed a...
-
Jacquelyn Redington commented,
Is there a way to set up a ticket status automation for when an internal message is left by a follower on a ticket "light agent" the status goes from our in house status "with light agent" to "open...
-
Jacquelyn Redington commented,
IS there a way to ask additional questions that can be multiple choice? We want to capture the source they went to before we went live with our support portal?.
-
Jacquelyn Redington commented,
Thank you so much I will try this!
-
Jacquelyn Redington created a post,
Ticket Forms to represent calls and messages
AnsweredWe are looking to create a form type that would automatically assign calls to a form named "external call" and for messages "instant message". I would like to create these instead of both calls and...
-
Jacquelyn Redington commented,
We have a lot of light agents that we use to help us solve a ticket. We are using our system for employee related questions and issues. We put the light agents on as a follower and I was wondering...