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Jennifer Zecchin-C

Joined Aug 11, 2022

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Last activity Feb 13, 2025

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ACTIVITY OVERVIEW

Latest activity by Jennifer Zecchin-C

Jennifer Zecchin-C commented,

CommentGetting started with Zendesk AI

Hi, too many of the links here are taking me to archived, 404, or legacy pages. This article was updated just a couple months ago and AI is a hot topic, so I'd expect that the linked articles would be up-to-date. Can y'all get an eye on that or suggest an updated AI article that has all the up-to-date links in it?

View comment · Posted Feb 13, 2025 · Jennifer Zecchin-C

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Jennifer Zecchin-C commented,

Comment[ARCHIVE] Documentation

Hi, I got to this article from here: https://support.zendesk.com/hc/en-us/articles/5608652527386-Getting-started-with-Zendesk-AI-and-Advanced-AI

This article says it's archived (even though your AI page is linking directly to it), so I am clicking the link listed at the top of the page to get to the new one. But the link listed above (https://support.zendesk.com/hc/en-us/articles/8767637940506) takes me to a "OOPS… The page you were looking for doesn't exist" page. I am currently logged in.

View comment · Posted Feb 13, 2025 · Jennifer Zecchin-C

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Jennifer Zecchin-C commented,

CommentTicket management

We also need the option to assign to the group but not the assignee. Not all of our agents work every day, sometimes with much time between, so those tickets would sit without being viewed.

View comment · Posted Jun 18, 2024 · Jennifer Zecchin-C

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Jennifer Zecchin-C commented,

Community comment Feedback - Ticketing system (Support)

This would help us

View comment · Posted Apr 30, 2024 · Jennifer Zecchin-C

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Jennifer Zecchin-C created a post,

Post Feedback - Ticketing system (Support)

If no one is set to the "Online" unified status in a particular group during our work hours, I want to have a trigger or automation email that group's manager. 

Posted Jun 20, 2023 · Jennifer Zecchin-C

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Jennifer Zecchin-C commented,

Community comment Feedback - Ticketing system (Support)

It would be cool for everything to be color coded: internal notes are yellow, bot responses are another color (text or text box), customer questions another color.... to differentiate from staff responses - our staff are asking for this.

View comment · Posted May 24, 2023 · Jennifer Zecchin-C

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