Jennifer Zecchin

I added the no-reply email to the Allow list. Still not seeing the ticket show up. But also not seeing the ticket in the Suspended or Deleted queue.

There is no Deleted End Users on my account.

Under people→ Bulk Actions → I only see:

Import users
Import organizations

It would be very helpful to our workforce to be able to set the default to Stay on Ticket.

Hi, too many of the links here are taking me to archived, 404, or legacy pages. This article was updated just a couple months ago and AI is a hot topic, so I'd expect that the linked articles would be up-to-date. Can y'all get an eye on that or suggest an updated AI article that has all the up-to-date links in it?

We also need the option to assign to the group but not the assignee. Not all of our agents work every day, sometimes with much time between, so those tickets would sit without being viewed.

This would help us

If no one is set to the "Online" unified status in a particular group during our work hours, I want to have a trigger or automation email that group's manager. 

It would be cool for everything to be color coded: internal notes are yellow, bot responses are another color (text or text box), customer questions another color.... to differentiate from staff responses - our staff are asking for this.