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Raison D'Souza

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Latest activity by Raison D'Souza
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    Raison D'Souza created a post,

    Reporting for Individual Teams (L1, L2, L3)

    We have the following support levels in our team:L1 -> L2 -> L3 If an L1 is unable to solve an issue they move it to L2.If L2 is able to solve an issue, they pass the ticket back to L1 who then mar...

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    Raison D'Souza commented,

    We enabled the customer satisfaction featured but are unable to view any default automations under Business Rules > Automations Should we go ahead and create our own automation?