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Kyle B

Community Moderator
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Activity overview

Latest activity by Kyle B
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    Kyle B commented,

    1. Community
    2. Support Q&A
    3. To add multiple CCs at once

    There might be a setting that needs to change. Can you go into: Support > Admin > Settings > Tickets and see if Enable CCs on tickets is enabled? That would be the first step. After that, the issue...

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    Kyle B commented,

    1. Community
    2. Support Q&A
    3. To add multiple CCs at once

    When building a macro, open the 'type or select actions' drop-down and select 'Add CC' and select the desired User from the list then repeat until all people have been added. If the desired person ...

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    Kyle B commented,

    1. Community
    2. Support Q&A
    3. How to see what users are searching for in the help centre?

    Hi Rich, Did Mikkel answer your question or are you looking for something else? In Mikkel's screenshot, you can select different sections in step 3 to get more insight if the person searching had f...

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    Kyle B commented,

    1. Community
    2. Support Q&A
    3. Macros with public replies aren't working

    Hi Christina, I built a simple Macro based on what you stated. My test Macro looks like this: I applied this Macro, and it added the comment correctly: If you're still having issues with yours, can...

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    Kyle B commented,

    1. Support
    2. ...
    3. Tickets
    4. Why do my email notifications say "Untitled ticket"?

    In case someone is looking for a "workaround" for this, an option would be to have 2 triggers. The first trigger is set up as such: Conditions / Meet ALL of the following conditions:Ticket > Is > C...

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    Kyle B commented,

    1. Community
    2. Support Q&A
    3. Spam Filter by specific URL in the comment

    Hi Kaori, The best way I can think of to prevent this would be to set up a trigger. You could set a Condition for Comment Text > contains the following string > [the specific URL], then have the ac...

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    Kyle B commented,

    1. Community
    2. Support Q&A
    3. To add multiple CCs at once

    Hi Joanne, I can think of 2 ways to do this. The first way would be to have a typed list of all the email addresses you would like to add, separated by a comma. Then you can copy-and-paste that lis...

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    Kyle B commented,

    1. Community
    2. Support Q&A
    3. Can't view tickets older than 1 week

    Hi Ian, The first place I would like to look would be how the Views are built. Can you post either a screenshot or manually type how you have a view configured? There might be something in the Cond...

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    Kyle B commented,

    1. Community
    2. Support Q&A
    3. Unassigned tickets not showing up

    Hi Nicole, Can you send a screenshot of how this View is built? The first thing I would check is in the Conditions section, you have Assignee > Is > - in the Tickets must meet all of these conditio...

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    Kyle B commented,

    1. Community
    2. Support Q&A
    3. Emails from customers not arriving no more

    Hi Paul, I would suggest looking into two things here. The first will be to see if the users you aren't receiving their emails are listed as suspended. You can do this by clicking on the Requester ...