Kyle B
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Total activity121
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Last activity
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Member since
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Activity overview
Latest activity by Kyle B-
Kyle B commented,
Hi Ian, The first place I would like to look would be how the Views are built. Can you post either a screenshot or manually type how you have a view configured? There might be something in the Cond...
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Kyle B commented,
Hi Nicole, Can you send a screenshot of how this View is built? The first thing I would check is in the Conditions section, you have Assignee > Is > - in the Tickets must meet all of these conditio...
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Kyle B commented,
Hi Paul, I would suggest looking into two things here. The first will be to see if the users you aren't receiving their emails are listed as suspended. You can do this by clicking on the Requester ...
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Kyle B commented,
Hi Chin, There would be two ways. The first would be to set up a trigger. The trigger would look something like this: Condirions:Comment > Is > Public Actions:Email user > (requester)Email subject ...
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Kyle B commented,
Alright, so I pretty much started from scratch. I remoted all code and just kept the actual text. I even removed the <p> code so I can start from a clean slate. After some editing, and playing arou...
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Kyle B commented,
Thank you! A trick I like to use that adds a half line break (when a full break is too much but no break is not enough) is to add <hr style="height: 1px; visibility: hidden;"> before the end of ar...
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Kyle B commented,
Hi Shirin, I'm unable to view the link you sent as it's asking me to log in. However, can you please paste the source code of the article so I can take a look? I have a few ideas that might help. ...
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Kyle B commented,
Hi Eryn, I'm not sure I fully understand your question. Are you looking to run a report in Explore to show a number of emails received from ____ kind of thing? Can you provide a little more detail ...
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Kyle B commented,
Hi Rob, I would suggest trying Brett's option first. But, if that doesn't bring you to the right page, you could try in either Incognito mode (if you aren't using Chrome, then the 'incognito mode' ...
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Kyle B commented,
Donna Fairhurst Ahhhh I get a little nervous in areas like that and try not to click around too much. This is what I get in there: Do you think this means I have to reach out to whoever admins ...