Kyle B
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Total activity96
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Last activity
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Member since
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Following0 users
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Activity overview
Latest activity by Kyle B-
Kyle B commented,
I would suggest trying in a different browser, trying in Incognito more, and/or possibly clearing your cache in its entirety.
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Kyle B commented,
With Professional, you only get 1 form. To add more, you have to go into Manage and add the "Productivity Pack add-on," which is $25/seat/month. That, or upgrade to Enterprise.
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Kyle B commented,
This might not be exactly what you are looking for but maybe you can modify some things to get what you are looking for. Here is a trigger I use to be pro-active and send a message automatically: ...
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Kyle B commented,
One way I can think to work around this would be to paste the link, then "edit" the link's text to the same link but with the desired capitals. It's more work but it might be the fix until the fix,...
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Kyle B commented,
Thanks, Amy. I looked in the Support > Settings > Customers section and I'm not able to find anything that would indicate a configuration for the Guide. Even on the page we're on now, I'll be viewi...
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Kyle B commented,
Maybe it'll help if someone, that isn't having this issue, compared how their login section is setup? In my header.hbs all I have listed there is: {{user_info}} I copied the default Copenhagen co...
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Kyle B commented,
Vanillasoft.net is fine and functions normally. They get to a login page, and once logged in, they have access to "VanillaSoft." From there, they can click on a "Support" link, which brings them to...
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Kyle B created a post,
Users getting redirected after logging in to guide
When you're on my knowledge base as an anonymous user, then log in, you get redirected to my company's other website (vanillasoft.net is my company's "product" and support.vanillasoft.com is the kn...
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Kyle B commented,
hehehe thanks Breanne and you're very welcome! I'm happy to help :D I'll forward my invoice to the Zendesk Support department... hahaha.
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Kyle B commented,
We were able to get it resolved, so I figured I'd do a summary in case anyone else runs into this same issue. In short, it was a strange issue, and the fact that it prevented us from even seeing a ...