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Kyle B

Community Moderator
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Activity overview

Latest activity by Kyle B
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    Kyle B commented,

    There might be a setting that needs to change. Can you go into: Support > Admin > Settings > Tickets and see if Enable CCs on tickets is enabled? That would be the first step. After that, the issue...

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    Kyle B commented,

    When building a macro, open the 'type or select actions' drop-down and select 'Add CC' and select the desired User from the list then repeat until all people have been added. If the desired person ...

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    Kyle B commented,

    Hi Rich, Did Mikkel answer your question or are you looking for something else? In Mikkel's screenshot, you can select different sections in step 3 to get more insight if the person searching had f...

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    Kyle B commented,

    Hi Christina, I built a simple Macro based on what you stated. My test Macro looks like this: I applied this Macro, and it added the comment correctly: If you're still having issues with yours, can...

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    Kyle B commented,

    In case someone is looking for a "workaround" for this, an option would be to have 2 triggers. The first trigger is set up as such: Conditions / Meet ALL of the following conditions:Ticket > Is > C...

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    Kyle B commented,

    Hi Kaori, The best way I can think of to prevent this would be to set up a trigger. You could set a Condition for Comment Text > contains the following string > [the specific URL], then have the ac...

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    Kyle B commented,

    Hi Joanne, I can think of 2 ways to do this. The first way would be to have a typed list of all the email addresses you would like to add, separated by a comma. Then you can copy-and-paste that lis...

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    Kyle B commented,

    Hi Ian, The first place I would like to look would be how the Views are built. Can you post either a screenshot or manually type how you have a view configured? There might be something in the Cond...

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    Kyle B commented,

    Hi Nicole, Can you send a screenshot of how this View is built? The first thing I would check is in the Conditions section, you have Assignee > Is > - in the Tickets must meet all of these conditio...

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    Kyle B commented,

    Hi Paul, I would suggest looking into two things here. The first will be to see if the users you aren't receiving their emails are listed as suspended. You can do this by clicking on the Requester ...