Stephen Fusco
- Total activity 146
- Last activity
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Activity overview
Latest activity by Stephen Fusco-
Stephen Fusco commented,
Hello Renee, Requester wait time is the combined time a ticket spends in the New, Open, and On-Hold statuses. This will also be a median if you use our default metric. This metric is an average o...
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Stephen Fusco commented,
Hello Capucine, Thanks for your question. Unfortunately, Guide was not designed to be used in isolation. Host mapping is a setting within the support interface and we are not able to enable this f...
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Stephen Fusco commented,
Hey Nargiz, It should update within an hour or two. We need to sync the changes from our billing platform which is what can cause that delay.
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Stephen Fusco commented,
Hi Kamil, Great question! Unfortunately, we don't have any kind of internal note system in chat. However, agents can start chats with each other so they can share information before passing on a c...
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Stephen Fusco commented,
Hello Ritwik, Thank you for your question. Unfortunately, Zendesk does not have any integration with Google Sheets so the kind of exporting you're describing would not be possible easily. You can...
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Stephen Fusco commented,
Hello Jason, Unfortunately, a requester must be a specific user. An organization is just a group of users so they cannot be set as a requester. If what you're trying to do is send mass communicat...
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Stephen Fusco commented,
Hello Yanling, This would not be an inborn system rule or a default business rule. Likely this is an automation on your account or it is a result of your customer's solving their tickets in your h...
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Stephen Fusco commented,
Official comment Hello Eason, Unfortunately, the character limit is imposed by GoodData and is not something that we are able to cancel. I apologize for that limitation. For more info please see this article: Why...
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Stephen Fusco commented,
Hey Amber, Unfortunately, it is not possible to report on this natively. An app could theoretically report on this but there are not any in our marketplace designed for this purpose. I apologize f...
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Stephen Fusco commented,
Hey Timo, Labels do not support wild cards. In the example you provided, i'd recommend using a label for "account" rather than "my account" As a general rule, labels should be ...