Stephen Fusco commented,
Hello Logan, Thanks for your question! While there's no way to automate the tagging of transferred calls your agents can still do this manually by just adding a tag to the their ticket prior to tr...
Stephen Fusco commented,
Hello Andrej, At this time Slovenian is a crowd sourced language in Zendesk which means we do not provide any translations for it and the translations you see in the UI are coming from crowd-sourc...
Stephen Fusco commented,
Hello Stephanie, I'd like to bring you into a ticket to take a look at a few examples with you. Because your case sounds a little unique it'd be easier to troubleshoot one on one in a ticket and a...
Stephen Fusco commented,
Hi Oliver, Thanks for your question! Yes, the nickname for the number will show up when the call comes in. Your agents can find this information just below the caller information in the pop up:
Stephen Fusco commented,
Hey Ernie, I'm going to create a ticket for you so we can troubleshoot this further. I think at this stage it'd be helpful to see some of your configuration settings to really find out what's gone...
Stephen Fusco commented,
Hi there, If you need to report on the agent making the update (as opposed to the assignee of the ticket) you would want to use "Updater" as your attribute instead of "Ticket Assign...
Stephen Fusco commented,
Hello Chris, No plans have been made to add this functionality at this time. I completely understand your use case though and how that can be useful. I'll submit your feedback to our product team ...
Stephen Fusco commented,
Hey Léa, Thanks for your question. You can add extensions to the Agent Forwarding number in the agent's profile. You just need to make sure it is formatted correctly: What are the accepted phone ...
Stephen Fusco commented,
Hello Stanislav, Thanks for your question. Unfortunately, this would not be possible. You cannot hide or disable fields from within the widget the same way you could on a ticket form. If any of t...
Stephen Fusco commented,
Hey Alexia, There are some "hacky" way to get Font Awesome to work, such as utilizing <div> or <p> tags instead of <i> tags. In some testing this seems to have worked b...