Stephen Fusco
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Total activity164
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Last activity
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Activity overview
Latest activity by Stephen Fusco-
Stephen Fusco created a post,
Zendesk on Zendesk: How we write KCS articles
Zendesk on Zendesk is a discussion about a specific topic and how the Zendesk Support team uses Zendesk products. Each session is hosted by a member of our Support team. In this Zendesk on Zendesk,...
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Stephen Fusco created an article,
Payment Issues: 430190 - Not authorized
Issue symptoms My payment was declined and I received the following error: 430190 - Not authorized Resolution steps The error 430190 - Not authorized indicates that your bank has declined the tran...
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Stephen Fusco created an article,
Payment Issues: 430285 - DNH
Issue symptoms My payment was declined due to the error below: Transaction declined.430285, 100 - Not authorised, REJECTED Resolution steps The error code 430285 - Do not honor indicates that your...
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Stephen Fusco created an article,
Payment Issues: 430360 - Low Funds
Issue symptoms My payment was declined due to the error below: 430360, 100 -- Not authorised, REJECTED Resolution steps The error code 430360 indicates that there are not sufficient funds in your ...
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Stephen Fusco created an article,
Payment Issues: 430357 - Lost or Stolen Card
Issue symptoms My payment was declined due to the error below: 430357, 100 -- Not authorised, REJECTED - LOST_OR_STOLEN_CARD. Resolution steps The error code 430357 - Lost or Stolen Card means tha...
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Stephen Fusco created an article,
Payment Issues: 430306 - Expired Card
Issue symptoms My payment was declined due to the error below: Transaction declined.430306, 100 - Card expired, REJECTED Resolution steps The error code 430306 - Expired Card indicates that your c...
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Stephen Fusco commented,
Hi again Sivan, So I think the problem may be a plan limitation. Given your description of your trigger options, it sounds like you're on an Essential plan which has limited options for business r...
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Stephen Fusco commented,
Hi Sivan, The first thing I'd suggest is reading over this article: About the support default triggers. By default, your Zendesk comes with a few pre-built triggers that send notifications. In you...
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Stephen Fusco created an article,
Can I create a free form text field option within a drop-down list?
Question I need to create a text field option for miscellaneous issues that my agents can fill out in my drop-down list. Is it possible to add an option to enter a line of text? Answer No, it is no...
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Stephen Fusco created an article,
Does Zendesk have an integration with LinkedIn?
Question Does Zendesk have an integration for LinkedIn posts and chats? Answer No, there is no native integration between Zendesk and LinkedIn. However, there are third-party apps and integrations...