Stephen Fusco commented,
Hi Diego, Yes, you can use the API to update your existing users. More info on that here: https://developer.zendesk.com/rest_api/docs/core/users#update-user Thanks for your question
Stephen Fusco commented,
Hey Anne and Alexandra, You can build a report in Insights to track this. Metric (What): # Tickets Created Attribute (How): Ticket Submitter Then you can also add a Ranking Filter to the report ...
Stephen Fusco commented,
Hello Cenk, Applying multiple user segments is not possible at this time, i'm afraid. I see you've submitted a ticket to us on this though that was escalated to our Tier 2 team. The agent assigne...
Stephen Fusco commented,
Hey Pedro, Inactivity will not trigger an idle status only navigating away from a ticket. Navigating away from a ticket can include actions such as viewing a different tab or navigating to the vie...
Stephen Fusco commented,
Hello Rob, I'll check on your ticket with Sales and make sure it is looked at right away. To answer your question more generally though there are two types of chat accounts. There is a fully inte...
Stephen Fusco commented,
Hey Hillary, You should only need to add these to active forms. A colleague and I both performed tests just to be sure and the time tracking app successfully worked in 2 test accounts when the fie...
Stephen Fusco commented,
Hello Johan, There was a bug that was causing the wrong screen to be displayed when clicking "Configure and Test". A fix was deployed on August 14th. You should now be able to access the...
Stephen Fusco commented,
Hey David, I see you've already submitted a ticket to us about this issue related to converting your business hours to UTC in chat triggers and are being helped by one of our agents. Thanks for re...
Stephen Fusco commented,
Hello Pedro, Thank you for reaching out to us. I apologize for the confusion but there is indeed a User ID attribute. That attribute is called "User" - once you've selected it you'd choo...
Stephen Fusco commented,
Hello Logan, Thanks for your question! While there's no way to automate the tagging of transferred calls your agents can still do this manually by just adding a tag to the their ticket prior to tr...