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Carol Dibert

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Activity overview

Latest activity by Carol Dibert
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    Carol Dibert commented,

    Hi Anton. The supported Mac operating systems are below. If you use one of these operating systems and are still experiencing issues, please submit a ticket stating which OS you're on with a screen...

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    Carol Dibert commented,

    Hi Shannon. The benefits of having a certified staff are business based rather than discount based. Here's a list of what certification can do for your business: Highly trained staff running the bu...

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    Carol Dibert commented,

    Hi Diogenez. Certificates, logos and badges (coming soon) will all be available in English only.

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    Carol Dibert created an article,

    Zendesk Certification: FAQ

    Here at Zendesk, the importance of having skilled professionals implementing and supporting our products is vital. To recognize the need for these professionals that are a cut above the rest, we’ve...

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    Carol Dibert commented,

    Hello. There is a 2 week waiting period between exam attempts and the full $350 is required to re-purchase the exam after a failed attempt.

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    Carol Dibert commented,

    Hi Daniel! I'm glad the course helped you with the exam! We are working on adding adding a downloadable .PDF certificate and a certification number to our certifications but for now I suggest you j...

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    Carol Dibert commented,

    Yes, you repay and take our master exam every 2 years to retain your certification.

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    Carol Dibert commented,

    Hi Amber! Thanks for calling this out. I have updated the language to biennial (every two years).

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    Carol Dibert commented,

    Interesting concept. We haven't thought about adding an acronym as part of the Zendesk certifications but something to consider. We'll discuss further with our Marketing and Creative partners. Than...