Tiann Nelson-Luck commented,
Hi Jaleel, Contextual Help in the Web Widget works by looking at the URL of the web page the end-user is on, and specifically uses the URL part after the hostname to suggest relevant articles. Cont...
Tiann Nelson-Luck created an article,
Question Are agent and admin roles priced differently? Answer No, there is no difference in cost between agents and admins in Zendesk. Under Admin () > Settings > Subscription > Adjust Pl...
Tiann Nelson-Luck created an article,
Question Can I have incoming tickets automatically translated into my preferred language in Support? Answer There is no native functionality in place for automatically translating tickets you rece...
Tiann Nelson-Luck created an article,
Question Can multiple users on the account share login information? Answer No, using a shared email address as your login can cause many issues from missing notifications of official communicatio...
Tiann Nelson-Luck commented,
Hi Алексей, I'm going to create a ticket for this, so we can address what is occurring! I'll see you in a ticket soon!
Tiann Nelson-Luck commented,
Hi Mathieu, Once the data syncs from Zendesk to GoodData, the data is then available in GoodData even if it no longer exists in your Zendesk account itself (groups, organizations, ticket field opti...
Tiann Nelson-Luck commented,
Hi 张真, Thank you for reaching out to Zendesk with your inquiry! An "Active Guide" is when you have an active Help Center is that accessible by your end-users. Guide is one of the many p...
Tiann Nelson-Luck commented,
Hi Marybeth, Thank you for reaching out to Zendesk with your inquiry! Kind of like Wes mentioned at the beginning of this thread, you can give your agents a different URL to access your Zendesk by ...
Tiann Nelson-Luck commented,
Hi Giovanni, Currently, at this time, you can't use a filter with the automatic ticket creation based on your account handle or direct messages from Twitter users that you follow to filter out tic...
Tiann Nelson-Luck commented,
Hi Rnesbitt, Thank you for reaching out with your question! Within each article is the option to "Promote article", which automatically displays it as one of the first options in each ca...