Tiann Nelson-Luck created an article,
Question When does the requester field show in a ticket? Answer The requester ticket field only shows up explicitly during two events. The first is when you create a new empty ticket, using the ...
Tiann Nelson-Luck created an article,
Question Can I automatically set priority on tickets for my SLA targets? Answer For a Service Level Agreement target to apply to a ticket, the priority of the ticket needs to be set first. Best...
Tiann Nelson-Luck commented,
Hi Micah, I discussed this with my team internally, and the key instruction that the sentence was missing was "manually". Each ticket would have to be manually updated with the previous ...
Tiann Nelson-Luck commented,
Hi Pedro, That behavior is expected! Our API pagination only returns 100 results per page for most endpoints. When the response exceeds the per-page maximum, you can paginate through the records b...
Tiann Nelson-Luck commented,
Hi Bradley, That is correct! The field would need to be checked individually for all incident tickets linked to a dev problem ticket when an agent is updating the ticket. Depending on your workflow...
Tiann Nelson-Luck created an article,
Question Why do end-users see the prompt You - Please update your info when chatting in? Answer The You - Please update your info message will be displayed, when starting a chat, if an account d...
Tiann Nelson-Luck created an article,
Question How can I cancel my Talk trial if I have a paid Support account? Answer Please send an email to support@zendesk.com for assistance with canceling the Talk trial.
Tiann Nelson-Luck commented,
Hey Bradley, Jumping in here quick! Thanks for those details! Have you considered adding a custom field to your ticket form that asks if the incident/problem is a Dev or Customer Service ticket? In...
Tiann Nelson-Luck commented,
Hi Michael, Thank you for reaching out in our Zendesk Community - I'd be more than happy to hop in and address your questions! Unfortunately, there isn't a way to filter for users in an organizati...
Tiann Nelson-Luck commented,
Hi Shamshad, I, unfortunately, don't have knowledge concerning specifics of JS that would accomplish that! The API is where that information is passed and, depending on your access to the API for t...