Avatar

Tiann Nelson-Luck

  • Total activity 9
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 1
  • Subscriptions 4

Activity overview

Latest activity by Tiann Nelson-Luck
  • Avatar

    Tiann Nelson-Luck commented,

    Hi 张真,  Thank you for reaching out to Zendesk with your inquiry!  An "Active Guide" is when you have an active Help Center is that accessible by your end-users. Guide is one of the many p...

  • Avatar

    Tiann Nelson-Luck commented,

    Hi Marybeth, Thank you for reaching out to Zendesk with your inquiry! Kind of like Wes mentioned at the beginning of this thread, you can give your agents a different URL to access your Zendesk by ...

  • Avatar

    Tiann Nelson-Luck commented,

    Hi Giovanni,  Currently, at this time, you can't use a filter with the automatic ticket creation based on your account handle or direct messages from Twitter users that you follow to filter out tic...

  • Avatar

    Tiann Nelson-Luck commented,

    Hi Rnesbitt, Thank you for reaching out with your question!  Within each article is the option to "Promote article", which automatically displays it as one of the first options in each ca...