Tiann Nelson-Luck
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Recent activity by Tiann Nelson-Luck-
Can incoming tickets automatically be translated into my preferred language in Support?
Question Can I have incoming tickets automatically translated into my preferred language in Support? Answer There is no native functionality in place for automatically translating tickets you rece...
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Why do my automations not run at the top of the hour?
Question Why do my automations not run at the top of the hour? Answer Automations run once every hour to see if conditions are met, but not at top of the hour. They will run at some point during...
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My SLA policies aren’t appearing on the Service Level Agreement page
Question Why does the Service Level agreement page state SLA policies aren’t set up, when I’ve configured SLA policies and SLA badges are appearing on my tickets? Answer Zendesk will block the con...
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How do I add a hyperlink to a trigger?
Disclaimer: This article is provided for instructional purposes only. Zendesk does not support or guarantee the code. Please post any issues you have in the comments section or try searching for a ...
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Can I notify a group if a ticket has not been updated?
Question Can I notify a group if a ticket has not been updated? Answer Yes, in this scenario you could set up an automation that looks for a specific period of time since the assignee last upda...
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Can I be notified when a problem ticket has reached a certain number of incidents?
Question Can I be notified when a problem ticket has reached a certain number of incidents? Answer Yes, it is possible to configure triggers that will look at the number of incidents connected to ...
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Can I automatically set priority on tickets for my SLA targets?
Question Can I automatically set priority on tickets for my SLA targets? Answer For a Service Level Agreement target to apply to a ticket, the priority of the ticket needs to be set first. Best...
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When does the requester field show in a ticket?
Question When does the requester field show in a ticket? Answer The requester ticket field only shows up explicitly during two events. The first is when you create a new empty ticket, using the ...
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Can I forward calls from my current toll-free number to my Talk toll-free number?
Question I'm trying to port my current toll-free number to Zendesk Talk and want to forward calls while the port is being completed. My current carrier told me I can't forward calls from my current...
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Why was I charged $1 for Talk usage?
Question I am on Talk Lite and did not use Talk this month, however, I was still charged $1 for usage? Answer The cost for the Talk Lite subscription is $0 per agent, however if you have an active...