Tiann Nelson-Luck
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Recent activity by Tiann Nelson-Luck-
Hi Sahar! Thank you for reaching out! This one is a little tricky! You can't give a single user access to view all org ticket and add comments, but not the ability to add comments for everyone el...
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Hi Emily! That would be the text you want hyperlinked! i.e. <a href="www....com">here</a> That would display as, "For more information, please click here.", with that word "here" being the text t...
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Hi Emily, Thanks for reaching out! Try something like the following to hyperlink to an external site in your trigger: <a href="url">link text</a> Hope this helps! Have a great rest of your day!
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Hey Darwin! Thank you! :) I'm glad it helps! For the condition Ticket: Hours since assignee update > (calendar) Greater than > 24, you can change that number to whatever works best for your team! ...
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Hi Micah, I discussed this with my team internally, and the key instruction that the sentence was missing was "manually". Each ticket would have to be manually updated with the previous comment su...
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Hi Pedro, That behavior is expected! Our API pagination only returns 100 results per page for most endpoints. When the response exceeds the per-page maximum, you can paginate through the records b...
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Hi Bradley, That is correct! The field would need to be checked individually for all incident tickets linked to a dev problem ticket when an agent is updating the ticket. Depending on your workflow...
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Hey Bradley, Jumping in here quick! Thanks for those details! Have you considered adding a custom field to your ticket form that asks if the incident/problem is a Dev or Customer Service ticket? In...
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Hi Shamshad, I, unfortunately, don't have knowledge concerning specifics of JS that would accomplish that! The API is where that information is passed and, depending on your access to the API for t...
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Hi Nishkarsh, Thank you for reaching out to the Zendesk Community! We're happy to help! In the case of integrating your chat information, you are going to use our Chat API to integration with you...