David Wilkes

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3. General Data Protection Regulation 2018 - the right to be forgotten

When are we going to get some news about product features to help with GDPR.  Per previous posts in this thread, we need some new features to help manage content in tickets.

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• David Wilkes
• Created February 09, 2018 17:11
• 0 votes

1. Community
2. Support Q&A
3. General Data Protection Regulation 2018 - the right to be forgotten

Well that's an anti-climax.  Can't see there's anything at all about new product features.  Not one thing, unless you care to point me at the list of planned features I think we all expected to see.

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• David Wilkes
• Created December 01, 2017 18:19
• 1 vote

1. Community
2. Support Q&A
3. General Data Protection Regulation 2018 - the right to be forgotten

Joel's comments are exactly the questions I have Jessie - the various links don't give me much confidence though.  They talk about what Zendesk is doing to become compliant as a business and don't ...

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• David Wilkes
• Edited October 27, 2017 15:49
• 3 votes

1. Community
2. Support Q&A
3. General Data Protection Regulation 2018 - the right to be forgotten

Hi It would be good to see something soon.  We have been conducting our own inhouse review and have a need to implement flexible retention policies.  Ideally we'd be able to mark each ticket with a...

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• David Wilkes
• Created October 27, 2017 11:24
• 2 votes