Nazir Kabbani
-
Total activity54
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes27
-
Subscriptions17
Activity overview
Latest activity by Nazir Kabbani-
Nazir Kabbani commented,
our use case: we update an article relating to patches and fixes available for a specific version of our tools. we want the followers of the article to be notified whenever we put a new fix for tha...
-
Nazir Kabbani commented,
Would be nice to optionally enable "notify followers of updated article" upon save (as an on-demand option. not every save).
-
Nazir Kabbani commented,
Workaround? create a automation the opens then solves tickets every 20 days so they never stay solved for 28 days until the cut off of your choosing (repeat 20 days automation many times?)
-
Nazir Kabbani commented,
Workaround? create a automation the opens then solves tickets every 20 days so they never stay solved for 28 days until the cut off of your choosing (repeat 20 days automation many times?)
-
Nazir Kabbani commented,
The only workaround for now is to add the widget to the help-center but they still have to click 'help' at the bottom corner of the page.
-
Nazir Kabbani created a post,
No matching Articles - Dead-End Search results
It would be great if when end-users searched for an articles but no matches were found, to show something else. This prevents dead-ends as recommended by KSC and HDI. The idea would be: If no matc...
-
Nazir Kabbani commented,
Thanks. Starting our journey now with KCS
-
Nazir Kabbani commented,
No app or workaround for this yet?
-
Nazir Kabbani commented,
Would be nice if the API had a "list all attachments" function so we don't have to load all comments in order to load all attachments
-
Nazir Kabbani commented,
Is there a way to warn the agent with a popup if they forgot to add an attachment but mentioned "attachment" in their public comment? This is baseline behavior in Outlook when you compose an email ...