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Jack Harrison-Sherlock

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Activity overview

Latest activity by Jack Harrison-Sherlock
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    Jack Harrison-Sherlock commented,

    Hey Karen D Snyder, apologies I only work with Mac so not entirely sure how to port this over to Windows. You can find the compiled binary file on the Github repo releases which you may be able to ...

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    Jack Harrison-Sherlock commented,

    Hey Karen D Snyder, we primarily used this tool for analysis to figure out what we had in our account. The rebuild was in essence a big clean up, so the majority of entities we were looking for wer...

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    Jack Harrison-Sherlock commented,

    Hey, Devan, thanks so much for sharing it in the newsletter! Jennifer, sure thing! Do you have any suggestions? Quite difficult to easily include what the tool does as it does so much! Zendesk CLI ...

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    Jack Harrison-Sherlock created a post,

    Zendesk CLI - Bulk Export/Delete Tool

    We recently rebuilt our entire Zendesk instance from the ground up. We looked for external tools that would allow us to run bulk task against our instance but fell short. So we ended up building ou...

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    Jack Harrison-Sherlock commented,

    Are there any plans to open the API so we can port in custom information into the details section (not interactions) fed from our own sources? 

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    Jack Harrison-Sherlock commented,

    Hey Chris,  This can be achieved with Triggers, it would look something along the lines of   Conditions ALL Ticket is Created Channel is Webform   Actions Email User (requester) Subject: Re: {{tick...

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    Jack Harrison-Sherlock commented,

    Hey Nivedita,  I'd recommend looking into KCS. Knowledge-centered support is a methodology that focuses on knowledge as a key asset of the organization. KCS is not something to do in addition to so...

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    Jack Harrison-Sherlock commented,

    Hey, You will most likely want to add Ticket: Group is (Blank) to your filter results, as well as the assignee being blank.

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    Jack Harrison-Sherlock commented,

    Hey, you should be able to change this from Admin > Settings > Account > Branding https://support.zendesk.com/hc/en-us/articles/203660756-Renaming-your-subdomain-the-side-effects