Nicole
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Total activity23
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Last activity
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Activity overview
Latest activity by Nicole-
Nicole commented,
Would this be possible through a trigger? After a particular type of record was created?
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Nicole commented,
Is there a way to automate the creation of child tickets based upon the parent ticket?
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Nicole commented,
I am able to see the next SLA time but was curious whether there would be a way to see which policy is causing the SLA next update time. Thanks
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Nicole commented,
Hi I am considering turning on the following feature but not sure of all of the user functionality. Can someone point me in the correct place. For example, if an agent wants to follow a task, is t...
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Nicole created a post,
Is it possible within the automation section to create a meeting invite?
AnsweredI am trying to automate some business processes. We currently email users who are leaving with a meeting to return their equipment at a specific time on the day they leave. We capture the end date...
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Nicole commented,
It is not defaulting to the User's default. Not sure if this is a bug
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Nicole created a post,
"Take Ticket" Feature
Currently we have default global "Assignee" Group for all users to see tickets when they first arrive. Then we allow the IT and Software groups to view the collective tickets and take the ones ne...
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Nicole commented,
Thanks. Since there is no way to change historical fields. I just plan to not include the data.
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Nicole created a post,
Custom Multi-Select display within Macro
I am following the Custom Place holders discussion when displaying information with a template. The field that I am trying to display is a Multi select within a Macro. However, when I add the fie...