Nicole

1. Support
2. ...
3. Apps and integrations
4. How does the Project Management app link tickets?

Would this be possible through a trigger?  After a particular type of record was created?

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• Nicole
• Created September 30, 2019 18:37
• 0 votes

1. Support
2. ...
3. Apps and integrations
4. How does the Project Management app link tickets?

Is there a way to automate the creation of child tickets based upon the parent ticket?

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• Nicole
• Created September 30, 2019 17:52
• 0 votes

1. Support
2. ...
3. Agent guide for Support
4. Viewing and understanding SLA targets (Professional and Enterprise)

I am able to see the next SLA time  but was curious whether there would be a way to see which policy is causing the SLA next update time. Thanks

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• Nicole
• Created July 16, 2019 19:46
• 0 votes

1. Community
2. Feedback on Support
3. 'Follow' the ticket

Hi I am considering turning on the following feature but not sure of all of the user functionality. Can someone point me in the correct place.  For example, if an agent wants to follow a task, is t...

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• Nicole
• Created June 25, 2019 13:07
• 1 vote

1. Community
2. Support Q&A
3. "Take Ticket" Feature

It is not defaulting to the User's default.  Not sure if this is a bug

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• Nicole
• Created June 13, 2019 18:57
• 0 votes

1. Community
2. Support Q&A
3. Custom Multi-Select display within Macro

Thanks.  Since there is no way to change historical fields.  I just plan to not include the data.

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• Nicole
• Created June 12, 2019 14:26
• 0 votes