Nicole
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Recent activity by Nicole Sort by recent activity-
Would this be possible through a trigger? After a particular type of record was created?
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Is there a way to automate the creation of child tickets based upon the parent ticket?
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I am able to see the next SLA time but was curious whether there would be a way to see which policy is causing the SLA next update time. Thanks
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Hi I am considering turning on the following feature but not sure of all of the user functionality. Can someone point me in the correct place. For example, if an agent wants to follow a task, is t...
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It is not defaulting to the User's default. Not sure if this is a bug
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Thanks. Since there is no way to change historical fields. I just plan to not include the data.