Dan Greaves
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Total activity13
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Last activity
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Activity overview
Latest activity by Dan Greaves-
Dan Greaves commented,
Dwight Bussman Ok, that's a good call and definitely something we can explore. If we decided that we didn't want to automatically have a Zendesk ticket created for all community posts, would the He...
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Dan Greaves commented,
I'm investigating an automated way of taking Posts data from the Gather platform and pushing it into Salesforce and associating it with contact/account records. Is that something that sounds possib...
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Dan Greaves commented,
Hey, I have the exact same question Max. Were you able to find a way tor report on all tickets that were reassigned out of a particular group to any other group? Thanks!
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Dan Greaves commented,
Is it possible to export a list of Help Center articles along with the author, status, publish date, update date etc? This would allow us to better to manage the content of our knowledge base.
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Dan Greaves commented,
Hey all. Is it possible to bulk add users without adding them to organizations?
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Dan Greaves commented,
Graeme/James. Thanks for the quick answers. It's much appreciated.
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Dan Greaves commented,
Hey. I have a very easy question for anyone on this thread. Is it possible to set SLA's even if we are not using the priority field on our ticket forms?
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Dan Greaves commented,
Is it possible to report assign time based on business hours?