Dan Greaves
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Activity overview
Latest activity by Dan Greaves-
Dan Greaves commented,
I have a similar question. It would be great if you could have a required field for another status e.g. I want all agents to complete a required field each time they put a ticket on hold. Is that p...
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Dan Greaves commented,
Hey, I have the exact same question Max. Were you able to find a way tor report on all tickets that were reassigned out of a particular group to any other group? Thanks!
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Dan Greaves commented,
Is it possible to export a list of Help Center articles along with the author, status, publish date, update date etc? This would allow us to better to manage the content of our knowledge base.
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Dan Greaves commented,
Hey all. Is it possible to bulk add users without adding them to organizations?
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Dan Greaves commented,
Graeme/James. Thanks for the quick answers. It's much appreciated.
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Dan Greaves commented,
Hey. I have a very easy question for anyone on this thread. Is it possible to set SLA's even if we are not using the priority field on our ticket forms?
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Dan Greaves commented,
Is it possible to report assign time based on business hours?
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Dan Greaves commented,
While we're putting in requests, I'd like to be able to see the following: Knowledge base sessions - Total, Month on month (new and repeat) Page views - Most popular vs least. This needs to be m...
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Dan Greaves commented,
Hi. Just wondering if there is any update on when Help Center KB reporting will be available in Insights? GA provides us with some insight but having the reporting within Zendesk Insights would be ...