Dan Greaves

Total activity 11
Last activity August 07, 2018 13:05
Member since April 12, 2017 15:22

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Activity overview

Latest activity by Dan Greaves

Dan Greaves commented, August 07, 2018 13:05
I have a similar question. It would be great if you could have a required field for another status e.g. I want all agents to complete a required field each time they put a ticket on hold. Is that p...
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- Dan Greaves
- Created August 07, 2018 13:05
- 1 vote
Dan Greaves commented, January 19, 2018 00:41
Hey, I have the exact same question Max. Were you able to find a way tor report on all tickets that were reassigned out of a particular group to any other group? Thanks!
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- Dan Greaves
- Created January 19, 2018 00:41
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Dan Greaves commented, August 02, 2017 16:53
Is it possible to export a list of Help Center articles along with the author, status, publish date, update date etc? This would allow us to better to manage the content of our knowledge base.
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- Dan Greaves
- Created August 02, 2017 16:53
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Dan Greaves commented, May 30, 2017 19:44
Hey all. Is it possible to bulk add users without adding them to organizations?
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- Dan Greaves
- Created May 30, 2017 19:44
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Dan Greaves commented, May 24, 2017 17:33
Graeme/James. Thanks for the quick answers. It's much appreciated.
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- Dan Greaves
- Created May 24, 2017 17:33
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Dan Greaves commented, May 24, 2017 16:42
Hey. I have a very easy question for anyone on this thread. Is it possible to set SLA's even if we are not using the priority field on our ticket forms?
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- Dan Greaves
- Created May 24, 2017 16:42
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Dan Greaves commented, April 18, 2017 22:05
Is it possible to report assign time based on business hours?
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- Dan Greaves
- Created April 18, 2017 22:05
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