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Thomas Ploof

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Activity overview

Latest activity by Thomas Ploof
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    Thomas Ploof commented,

    @Yuri Mylis | Yes, Zendesk Support took care of the issue.  It actually was not a true issue, but more missing install instructions and troubleshooting guides.  We are up and running though. It is ...

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    Thomas Ploof commented,

    Today we replaced the "legacy" Zendesk Add-On.  However, we cannot get past the "Loading add-on Zendesk Support for JIRA.".   It states, "wait or cancel" after a few seconds. We are running on-prem...

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    Thomas Ploof commented,

    Hugo, Thank you for the immediate response.  Although, frustrated, we applaud the communication and keeping us in the loop.   Hoping your partners come through.  We will check back in a week or two...

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    Thomas Ploof commented,

    It was communicated to us by Atlassian that if we do not upgrade within our support license window we will be required to pay for JIRA7.   We are checking with Atlassian (again).   This could be an...

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    Thomas Ploof commented,

    Look forward to getting this latest update to move forward with JIRA 7.  This is the only plugin holding us back currently.