Kyle DuPont
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Total activity39
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Last activity
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Activity overview
Latest activity by Kyle DuPont-
Kyle DuPont commented,
Hello, We are looking forward to an update on this as well. Thank you
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Kyle DuPont commented,
+1We also have a need to have our problem tickets automatically update our linked incidents with every comment update. It should at least be able to be setup as a trigger if desired. Seems like the...
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Kyle DuPont commented,
+1 for needing BCC functionality Who do you want to BCC, and why? We would like to BCC external email addresses and external groups for notification purposes. We do not want them to be able to...
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Kyle DuPont commented,
Hello, this auto-response trigger does not seem to work for me. Looking at my events in the ticket I can see... 3rd party gets added as CC via another trigger (https://support.zendesk.com/hc/en-us...
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Kyle DuPont commented,
Update:Rather than using a 2nd trigger I added my 2nd "Notify Target" to the same trigger (at the end of it) and it is now firing in the proper order.Unfortunately I am still not functioning proper...
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Kyle DuPont commented,
Two comments in the initial response are fine, but as stated in my previous post, the triggers are not firing in order so the cc contact is still be added after the 2nd comment is added to the tick...
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Kyle DuPont commented,
Thank you,For some reason even though this 2nd trigger (auto-response trigger) is lower on the priority list than my initial "add cc" trigger, the contact is still getting added as a CC after the a...
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Kyle DuPont commented,
While this seems to add a contact to the CC field after a ticket is opened it does not seem to email that CC when the ticket is opened. Since this is adding the CC with a trigger after opening a ti...