Holly Beaty
- Total activity 65
- Last activity
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Activity overview
Latest activity by Holly Beaty-
Holly Beaty created a post,
Add ability to link to ticket subtypes, versus just the top ticket form/name
We have tickets with subtypes to choose from (usually about 3 layers) but currently we are only able to get/provide a url for the top ticket type. To accommodate this potential source of confusion ...
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Holly Beaty commented,
Hi @Gaëtan, It might help you to know it's possible to create some code for the search results page that catches when a user searches for a number and when they do it populates a message you've cre...
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Holly Beaty commented,
We do not use Community, is it possible to still have or also have the category and section the article lives in display to avoid confusion, either via code or as a general request for this functio...
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Holly Beaty commented,
I'm a little confused by this article Question. Is Search API the search field on the homepage of the help center and Article API is the search bar at the top of each article page in the help cente...
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Holly Beaty commented,
Is it on your horizon to improve search? I really appreciate the link provided to send feedback (http://goo.gl/forms/WbEKVWQnvE) but I am hoping that the plan is to increase search usability within...
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Holly Beaty created a post,
How do comments, upvotes, and moderation work in Zendesk Communities?
AnsweredHi, I'm trying to find an article that explains how comments and their up votes work. Generally, an overview and specifically if the comments can be moderated (reviewed before becoming visible to o...
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Holly Beaty commented,
We enforce a content retention policy. Will there be any cap on the number of revisions captured by this feature?
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Holly Beaty commented,
@ Heather R Thank you!
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Holly Beaty commented,
@ Heather R Do you have some links you could share so I could look into the searching and navigation customizations you mentioned? I'd be interested in beefing up our Help Center's search functiona...
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Holly Beaty commented,
Is it possible or in the works to have the search result link (provided after a successful search using the help center search bar within Zendesk) take our users to the place that text resides with...