Sean Tudor
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Activity overview
Latest activity by Sean Tudor-
Sean Tudor commented,
We have many agent fields that are used in a variety of forms. The struggle we encounter is making sure that agents understand the purpose of each field and then filling them out correctly. One exa...
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Sean Tudor commented,
Having color options would help my team a lot with macros. We have quite a few instances where an agent must modify the macro with ticket specific information that isn't covered by a placeholder, a...