Jacky Feng
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Total activity23
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Last activity
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Activity overview
Latest activity by Jacky Feng-
Jacky Feng commented,
Hi Andrei, I'm happy to have a further look but would need to see some screenshots of your report + metric configurations. Thanks.
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Jacky Feng commented,
Hi Andrei, try creating a new # Ticket Updates metric. Instead of: SELECT COUNT(Ticket Updates, Ticket Text Field Change) Make the new one as: SELECT COUNT(Ticket Updates) I believe this should wor...
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Jacky Feng commented,
Hi, trying to access this link from this article but it says I'm not authorised: https://chat.zendesk.com/hc/en-us/articles/217802018
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Jacky Feng commented,
Thank you so much! I was trying to figure out how to filter a metric by a metric for ages but couldn't. Perhaps a good opportunity for a new help centre article? Thanks!! :-) Follow up question ...
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Jacky Feng commented,
How can I use Prev/New value twice in the same statement? E.g. Prev value (status) = open AND New value (status) = on hold AND Prev value (group = L1) AND New value (group = L2) Not a real example ...
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Jacky Feng commented,
+1
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Jacky Feng commented,
Yes we would like this feature as well as we are currently revamping our help centre articles. The most relevant article was downvoted in the past and despite our update to make it better, it won't...
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Jacky Feng commented,
Hi there, I have been inspired by this post to do stronger analysis of our agent's performance with Ticket Updates reporting. A report I'd like to build is one that would tell me how long each Tick...