Eric Kramer
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Total activity78
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Last activity
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Recent activity by Eric Kramer-
Allow the same query to be used multiple times in the same dashboard/tab
I've found that when I add multiple instances of a query to a dashboard but add differing filters exclusions, the exclusions on one instance affect the other instance. This effectively prevents me...
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Bug - Public comment from child ticket does not appear in side conversation of parent
I ran into an issue today where the public comments in my child ticket did not appear in the side conversation of my parent ticket. Below is the process I followed to get to that state: Started w...
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Add ability to chose child ticket requester on child ticket creation
It is common to run into situations where we need to spin up a new ticket for a customer based on comments from one of their existing tickets. For example, we're working with a customer on issue A...
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Add ability to manually link parent and child tickets
It could be handy to have a way to manually make one ticket a child of another ticket. This could come in handy in situations where tickets need to be merged to prevent duplicate issues from being...
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Allow light agents to create/update child ticket side conversations
Currently, it looks like light agents cannot create child tickets via the side conversations dialog. Interestingly, they can add comments to an already created side conversation but that comment i...
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As an Explore admin, I want to specify which filters bookmarks affect so users can update a subset of filter attributes with bookmarks
Bookmarks in Explore are helpful to allow users to quickly populate filters, but it appears that bookmarks do not have a way to choose which filters to populate. It would be helpful if bookmarks c...
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How to show the last ticket opened for each organization
AnsweredOur sales team would like to get a report showing a list of all organizations we support with information on the last ticket the organization opened. Specifically, they'd like to see the ticket ID...
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As a Zendesk Admin, I want the Collaboration add-on to support markdown and placeholders so that existing agent signatures can be used in Side Conversations
We use markdown and placeholders extensively in our agent signatures. This works great in tickets however, side conversations do not currently render either markdown or placeholders. Additionally...